Registrar & Executive Officer National Conference 2017

2017 COAT National Registrar & Executive Officer Conference

Tribunal Accessibilty - Meeting Community Expectations

20 October 2017

Location

Adelaide

One of COAT’s major networking and development events. The theme of the conference was Tribunal accessibility and meeting community expectations.

The conference comprised an evening Master Class and followed with the conference proper the following day.

VIEW GALLERY

Organising Committee

Co-chaired by Clare Byrt, Principal Registrar of SACAT and Leah McLay, Principal Registrar of SAET.

Other organising committee members:
Anna Guthleben (SAET); Chris Byron-Scott (SACAT); Ian Phillips (AAT)(SA)); Alicia Colley (Medical Panels Victoria); Jarrod Bryan (Tasmanian Department of Justice); Katrina Harry (VRB); Jane Probert (NSW State Insurance Regulatory Authority (SIRA)); Zashalla Nicholson (Mental Health Tribunal (MHT) Victoria); Keryn Negri (VCAT); Mary Shortland (QCAT); and Mark Street (State Administrative Tribunal WA).


Conference Resources

Tribunals, diversity and the LGBTIQ community

Rodney Croome and Robin Banks

Safewards Victoria

Office of the Chief Mental Health Nurse, DHHS

Overview of eCourts/Tribunal Plan (WA)

Martin Jackson, Acting Director, Strategic Business Development, Court & Tribunal Services, Western Australian Department of the Attorney General

On-Line Resolution Tool (Guardianship and Administration) )

Mark Street, Executive Officer, State Administration Tribunal (WA)

Ketnote address: Adapting To and Bringing About Change - Case study: Victorian Civil and Administrative Tribunal

The Honourable Justice Greg Garde, President, Victorian Civil & Administrative Tribunal (VCAT)

Implementing VCAT's Digital Strategy - key challenges and risks

Edward Busuttil, IT Director, Strategic Projects, VCAT

Hackathon Hotspot

Mary Shortland, Executive Director - Queensland Civil and Administrative Tribunal (QCAT)

Future of Law and Justice 'The Impact of Technological Change on Courts and Tribunals'

Professor Tania Sourdin, Dean, University of Newcastle Law School

e-Mediation - Trial & Outcomes

Peter Johnstone, ADR Manager, QCAT

Diversity & Indigenous Clients: VCAT Aboriginal and Torres Strait Islander Engagement Project

Adrian Sculthorpe, Senior Manager, PwC's Indigenous Consulting

Diversity & Indigenous Clients: AAT Adelaide Registry

Ian Phillips, Acting District Registrar, AAT; Roula Karzis-Wyatt, Member, AAT

Client needs and satisfaction' Tribunal Excellence Framework

Keryn Negri, Chief Executive Officer, Victorian Civil & Administrative Tribunal (VCAT)

Applying the Framework for Tribunal Excellence & Measuring Performance: Panel -combined presentations

Keryn Negri, Chief Executive Officer, Victorian Civil & Administrative Tribunal (VCAT); Mary Shortland, Executive Director, Queensland Civil & Administrative Tribunal (QCAT); Sian Leathem, Principal Registrar, Administrative Appeals Tribunal (AAT)

Applying the Framework for Tribunal Excellence & Measuring Performance

Michael Vallance, Manager, International Framework for Court Excellence,Supreme Court of Victoria and Manager, International Framework for Judicial Support Excellence, Court Services Victoria

Applying the Framework for Tribunal Excellence & Measuring Performance

Michael Vallance, Manager, International Framework for Court Excellence,Supreme Court of Victoria and Manager, International Framework for Judicial Support Excellence, Court Services Victoria

Accessibility - Tribunal Excellence Framework

Mary Shortland, Executive Director - Queensland Civil and Administrative Tribunal (QCAT)

Conference Program

n/a